Game Crashes on Login 8.1, DirectX 11

[Hatch]

I bought this computer last year and was unable to run STO on it as it was. It would crash after the login page. I used compatibility mode/Win XP to play the game, I had a few problems, but was able to deal with it. However, since the March 1st patch took away XP support, the game crashes at login. Any assistance would be appreciated.

I have tried installing the game through Arc, Steam and even the old Cryptic files...nothing works. I have tried in safemode, checked and unchecked all of the boxes in Options. Force Verified more times than I can count.

I've been researching it and think it my DirectX 11 is causing it. Here are my specs:


HP ENVY Phoenix 810st Desktop PC
Product number: J6N65AV#ABA
Serial number: 2MD5300BM3

•No Secondary HDD
•Microsoft Office Trial
•32GB DDR3-1600MHz [4 DIMMs]
•16GB SSD Disk Cache
•15-in-1 Multi-slot Media Card Reader, 6 USB Ports (Front/Top), Audio [Front 4USB2.0, Top 2USB3.0]
•No TV Tuner Card
•HP USB volume control Keyboard and USB Optical Mouse
•Integrated Sound, Envy Audio; Beats Audio
•3rd Generation Intel(R) Core(TM) i7-4820K processor quad-core [3.7GHz, 10MB Shared Cache]
•3TB 7200 RPM SATA Hard Drive
•No Additional Security Software
•4GB Nvidia GeForce GTX 745 [DVI, HDMI, DP, DVI to VGA adapter]
•SuperMulti DVD Burner
•HP WLAN 802.11 ac 2x2 DB MCard BT WIDI
•Windows 8.1 64
•Home and Home Office Insert

[Alexandria]

This may help you a bit. Its possible that you are not compatible anymore with sto. Link to them updating the requirements for STO. http://www.arcgames.com/en/forums/start ... rek-online

The question is, which OS are you running? You may want to try to turn off windows xp compatibility off. If you have directX11, you should be fine as they updated it to where you have to have it now.

[Hatch]

Thanks for the link, the OS is Win 8.1 and when I tried installing it initially, it wouldn't run. I used compatibility mode with XP to run the game until March 1. When support ended for XP, I was back to square one.

I've been swapping emails with Perfect World

I just found errors like this in the game folder... evidently it's not patching correctly. I've been getting socket errors

Link 121664176 (1) (pcl_client.c(1836)) added to remove list: patchclientlib redirecting:linkQueueRemove(997:Unknown socket error)
[1]: Link 121664176 (1) (pcl_client.c(1836)) added to remove list: patchclientlib redirecting:linkQueueRemove:sock==INVALID_SOCKET:read failed(997:Unknown socket error)

Link 1474225136 (11) (patchxferhttp.c(1749)) added to remove list: socket was shutdown:linkQueueRemove(0:No error)

[cmdraftbrn]

windows H8, was always a p.i.t.a. just like (hissssssss)ta (vista).

see if it'll run in 7 compatibility if its there. outside of that try disabling things one at a time such as anti viruses and firewalls.

but i wouldnt be surprised if it wasnt hp's proprietary hardware/software jacking things up

[Hatch]

It wouldn't suprise me either. Tried those, didn't work. The only thing that's giving me hope is that I played it while WinXP was still supported but that hope is dwindling lol.

Thanks!!

[cmdraftbrn]

fishing through the pwe forum for some other issue and cam across something.

are you using a command line prompt -d3d11Enable 0

[Hatch]

Just tried that, got this message. I have DirectX 11. It might not be correctly recognizing my video card. Perfect World requested my Dxdiag.

---------------------------
Unsupported Video Card
---------------------------
You will be unable to play using your current Video Card. Please upgrade your Video Card to one that supports DirectX Hardware Feature Level 10 or higher. See your Video Card manufacturer's documentation for information on DirectX Hardware Feature Level support.

[cmdraftbrn]

remember the 0 means off in computer speak. was just curious if you were using a command line prompt.

[Hatch]

you're right, tried it with the 1 also...no dice. But to answer your question, yea I have put a few commands in the prompt line that i found scouring the internet.

I appreciate you posting ideas mi amigo.

[skitxx]

its the video card. The card is only made for OEMS like dell and hp. STO is very graphic intensive with the new lighting system. Granted the card has 4gb or vram it's other stats are very sub par. It has 380 "Cuda cores" while most newer cards have upwards of 1000. Do you have any other graphic intensive games that you play? And if so do they play well?