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Re: Razer goes Kaput
Posted: Sun December 7th, 2014 12:48 pm
by Dancamvet
Husker wrote:A reply from Razer!!!
My mouse needs to be replaced (knew that) and Razer are going to sort it out themselves. I'm guessing end of February and i'll have a new Naga, these guys are really slow.
So not looking too bad atm.
Gorov give them a try, the warranty is two years on a mouse according to Razer.
Success!?! It's a miracle!
Re: Razer goes Kaput
Posted: Mon December 8th, 2014 8:21 am
by Imperium
Get a Roccat Tyon
Re: Razer goes Kaput
Posted: Mon December 8th, 2014 10:58 am
by Husker
Turns out i'm getting something else...
Spoiler (click to show/hide)
Not really happy that i'm losing the molten skin as that's the main reason i bought it but a new 2014 model does sound good. Is the Naga 2014 the one with the mechanical thumb buttons???
Re: Razer goes Kaput
Posted: Thu December 11th, 2014 11:58 am
by Husker
Well Razer has a strange returns process. Instead of returning the mouse to them they asked me to cut the cord close to the mouse and show a pic of the cut cord and the serial number in the same pic. I suppose this renders the mouse useless so they're happy to send a replacement. I've never seen that before.
Once i get my replacement i'll open up the old mouse, re-solder the wires back together inside and have a go at repairing the sensor
Re: Razer goes Kaput
Posted: Thu December 11th, 2014 1:20 pm
by Metrikon
Wow, that's one strange way of doing it. I guess thre is now no shipping cost for a useless mouse, and they would probably just dispose of it anyway. The good news is you have a replacement.
Re: Razer goes Kaput
Posted: Thu December 11th, 2014 4:04 pm
by cmdraftbrn
Husker wrote:Well Razer has a strange returns process. Instead of returning the mouse to them they asked me to cut the cord close to the mouse and show a pic of the cut cord and the serial number in the same pic. I suppose this renders the mouse useless so they're happy to send a replacement. I've never seen that before.
Once i get my replacement i'll open up the old mouse, re-solder the wires back together inside and have a go at repairing the sensor
had something like that with my logitech g300, had to take a pic of the mouse with the sn written down. but it got replaced.
Re: Razer goes Kaput
Posted: Wed December 17th, 2014 12:50 pm
by Husker
Just to add Razer are sending me a new Naga 2014. I tried to get an Epic out of them, i told them i wanted it because it was closer to the same shape and button positioning as the previous Naga but they wouldn't have it. Ah well, can't blame me for trying
