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PostPosted: Sun March 12th, 2017 8:36 am 
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Joined: Thu November 18th, 2010 7:25 pm
Posts: 918
Location: Texas
I bought this computer last year and was unable to run STO on it as it was. It would crash after the login page. I used compatibility mode/Win XP to play the game, I had a few problems, but was able to deal with it. However, since the March 1st patch took away XP support, the game crashes at login. Any assistance would be appreciated.

I have tried installing the game through Arc, Steam and even the old Cryptic files...nothing works. I have tried in safemode, checked and unchecked all of the boxes in Options. Force Verified more times than I can count.

I've been researching it and think it my DirectX 11 is causing it. Here are my specs:


HP ENVY Phoenix 810st Desktop PC
Product number: J6N65AV#ABA
Serial number: 2MD5300BM3

•No Secondary HDD
•Microsoft Office Trial
•32GB DDR3-1600MHz [4 DIMMs]
•16GB SSD Disk Cache
•15-in-1 Multi-slot Media Card Reader, 6 USB Ports (Front/Top), Audio [Front 4USB2.0, Top 2USB3.0]
•No TV Tuner Card
•HP USB volume control Keyboard and USB Optical Mouse
•Integrated Sound, Envy Audio; Beats Audio
•3rd Generation Intel(R) Core(TM) i7-4820K processor quad-core [3.7GHz, 10MB Shared Cache]
•3TB 7200 RPM SATA Hard Drive
•No Additional Security Software
•4GB Nvidia GeForce GTX 745 [DVI, HDMI, DP, DVI to VGA adapter]
•SuperMulti DVD Burner
•HP WLAN 802.11 ac 2x2 DB MCard BT WIDI
•Windows 8.1 64
•Home and Home Office Insert

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=/\= =========================== =/\=
Vice Admiral Hatch
Engineering Division
DV Red Headed Stepchild
Current Location: Wherever there is a subspace vortex
Current Assignment: Blowing the Borg to Hell
12th Fleet, United Federation Of Planets

=/\= =========================== =/\=


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PostPosted: Sun March 12th, 2017 7:31 pm 
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Joined: Mon May 2nd, 2011 8:43 pm
Posts: 512
Location: Illinois
This may help you a bit. Its possible that you are not compatible anymore with sto. Link to them updating the requirements for STO. http://www.arcgames.com/en/forums/start ... rek-online

The question is, which OS are you running? You may want to try to turn off windows xp compatibility off. If you have directX11, you should be fine as they updated it to where you have to have it now.

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PostPosted: Sun March 12th, 2017 10:26 pm 
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Joined: Thu November 18th, 2010 7:25 pm
Posts: 918
Location: Texas
Thanks for the link, the OS is Win 8.1 and when I tried installing it initially, it wouldn't run. I used compatibility mode with XP to run the game until March 1. When support ended for XP, I was back to square one.

I've been swapping emails with Perfect World

I just found errors like this in the game folder... evidently it's not patching correctly. I've been getting socket errors :brickwall:

Link 121664176 (1) (pcl_client.c(1836)) added to remove list: patchclientlib redirecting:linkQueueRemove(997:Unknown socket error)
[1]: Link 121664176 (1) (pcl_client.c(1836)) added to remove list: patchclientlib redirecting:linkQueueRemove:sock==INVALID_SOCKET:read failed(997:Unknown socket error)

Link 1474225136 (11) (patchxferhttp.c(1749)) added to remove list: socket was shutdown:linkQueueRemove(0:No error)

_________________
=/\= =========================== =/\=
Vice Admiral Hatch
Engineering Division
DV Red Headed Stepchild
Current Location: Wherever there is a subspace vortex
Current Assignment: Blowing the Borg to Hell
12th Fleet, United Federation Of Planets

=/\= =========================== =/\=


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PostPosted: Mon March 13th, 2017 7:04 am 
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Joined: Tue August 25th, 2009 3:47 am
Posts: 2803
windows H8, was always a p.i.t.a. just like (hissssssss)ta (vista).

see if it'll run in 7 compatibility if its there. outside of that try disabling things one at a time such as anti viruses and firewalls.

but i wouldnt be surprised if it wasnt hp's proprietary hardware/software jacking things up

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Engineering Division Alpha Team
UFP 12th Fleet
USS Lusitania NCC-93015 Nebula Class

Patrolling

Infected/Cleared, Cure/Cleared, Kithomer Accord/Cleared, Terradome/Cleared
Foundry FED: Player Concept Housing*, Great Raid (part 1), Training Ground 2.0, Ultimate Deathmatch, Redshirt Zombie, All Hallows Eve

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PostPosted: Tue March 14th, 2017 4:01 am 
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Joined: Thu November 18th, 2010 7:25 pm
Posts: 918
Location: Texas
It wouldn't suprise me either. Tried those, didn't work. The only thing that's giving me hope is that I played it while WinXP was still supported but that hope is dwindling lol.

Thanks!!

_________________
=/\= =========================== =/\=
Vice Admiral Hatch
Engineering Division
DV Red Headed Stepchild
Current Location: Wherever there is a subspace vortex
Current Assignment: Blowing the Borg to Hell
12th Fleet, United Federation Of Planets

=/\= =========================== =/\=


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PostPosted: Tue March 14th, 2017 5:17 am 
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Posts: 2803
fishing through the pwe forum for some other issue and cam across something.

are you using a command line prompt -d3d11Enable 0

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Capt. JJJH Schimdt
Engineering Division Alpha Team
UFP 12th Fleet
USS Lusitania NCC-93015 Nebula Class

Patrolling

Infected/Cleared, Cure/Cleared, Kithomer Accord/Cleared, Terradome/Cleared
Foundry FED: Player Concept Housing*, Great Raid (part 1), Training Ground 2.0, Ultimate Deathmatch, Redshirt Zombie, All Hallows Eve

*Down for Repairs


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PostPosted: Tue March 14th, 2017 6:01 am 
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Joined: Thu November 18th, 2010 7:25 pm
Posts: 918
Location: Texas
Just tried that, got this message. I have DirectX 11. It might not be correctly recognizing my video card. Perfect World requested my Dxdiag.

---------------------------
Unsupported Video Card
---------------------------
You will be unable to play using your current Video Card. Please upgrade your Video Card to one that supports DirectX Hardware Feature Level 10 or higher. See your Video Card manufacturer's documentation for information on DirectX Hardware Feature Level support.

_________________
=/\= =========================== =/\=
Vice Admiral Hatch
Engineering Division
DV Red Headed Stepchild
Current Location: Wherever there is a subspace vortex
Current Assignment: Blowing the Borg to Hell
12th Fleet, United Federation Of Planets

=/\= =========================== =/\=


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PostPosted: Tue March 14th, 2017 11:15 pm 
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remember the 0 means off in computer speak. was just curious if you were using a command line prompt.

_________________
Capt. JJJH Schimdt
Engineering Division Alpha Team
UFP 12th Fleet
USS Lusitania NCC-93015 Nebula Class

Patrolling

Infected/Cleared, Cure/Cleared, Kithomer Accord/Cleared, Terradome/Cleared
Foundry FED: Player Concept Housing*, Great Raid (part 1), Training Ground 2.0, Ultimate Deathmatch, Redshirt Zombie, All Hallows Eve

*Down for Repairs


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PostPosted: Wed March 15th, 2017 4:34 am 
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Joined: Thu November 18th, 2010 7:25 pm
Posts: 918
Location: Texas
you're right, tried it with the 1 also...no dice. But to answer your question, yea I have put a few commands in the prompt line that i found scouring the internet.

I appreciate you posting ideas mi amigo.

_________________
=/\= =========================== =/\=
Vice Admiral Hatch
Engineering Division
DV Red Headed Stepchild
Current Location: Wherever there is a subspace vortex
Current Assignment: Blowing the Borg to Hell
12th Fleet, United Federation Of Planets

=/\= =========================== =/\=


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PostPosted: Fri March 17th, 2017 6:59 pm 
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Joined: Sat April 21st, 2012 2:49 am
Posts: 155
its the video card. The card is only made for OEMS like dell and hp. STO is very graphic intensive with the new lighting system. Granted the card has 4gb or vram it's other stats are very sub par. It has 380 "Cuda cores" while most newer cards have upwards of 1000. Do you have any other graphic intensive games that you play? And if so do they play well?


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